Maximized user engagement thanks to Customer Engagement Platform
Simplify your in-app communication with our solution. Our platform provides an all-in-one solution that allows you to easily connect with your users and utilize the full potential of in-app messages. This real-time communication method helps you keep your users up to date with timely updates and relevant information.
Benefit from the following advantages with us
Give your users instant in-app communication. This facilitates direct and personalized exchange for an attractive user experience. You can also improve communication with images.
Strengthen brand loyalty
Strengthen brand loyalty by being present and approachable in the app
Insights into user behavior
Gain valuable insights into user behavior and preferences
Analyses
Use analytics to refine your communications strategy for optimal impact
Tool view
Our Customer Engagement Platform offers a user-friendly and clear interface. Here you can find a summary of all available modules as well as an overview of active, planned and expired campaigns. It also allows detailed analysis of individual messages, including runtime, created messages, messages read, clicked call-to-actions (CTAs), and deleted messages. Within the individual modules, messages can be created and a preview of the in-app messages can be displayed.
Available modules
The Customer Engagement Platform has various modules to make your communication interesting.
Notification container
A notification container is a pop-up window on the map in the home screen/tab. The container primarily functions as a teaser and is intended to draw attention to a message or an ongoing campaign. It consists of a short text and a call-to-action (CTA). The CTA can be used to redirect to an external website, another app, or within the app.
Feature Promo
A feature promo is a message to the user (when opening the new app version) to present and promote new features or services within the app. The feature promo consists of a title, a description, an image and a call-to-action (CTA) that leads to the new function/service within the app.
Push Notification
A push notification is a clickable pop-up message (with a title (Android only) and a short text) that is sent to a user's mobile device and redirects to any page within the app. It is used to inform users about updates, new content, news, or other relevant information, even when the respective app is not actively being used. Push messages are meaningful in-app messages that engage users again by piquing their curiosity and encouraging them to open the app.
Message Center
The message center is an inbox within the app that the user can access multiple times, unless it is deleted centrally by the system or by the user himself. The main purpose is to announce campaigns, special offers, or to provide additional information about new features or functionalities. The message consists of a sender, a subject, a title, a content text, an image, and a call-to-action (CTA). The CTA can be used to redirect to an external website, another app, or within the app. The message can be accompanied by a push notification.
Are you interested in our customer engagement platform?
If you are interested in our Customer Engagement Platform, then get in touch with us now to tailor the offer to you.