Frequently Asked
Questions

Yes, because chargeSmart intelligently controls charging processes, peak loads are avoided and the power grid is relieved. The vehicles can also help Swissgrid stabilize the grid through system services.

chargeSmart is hardware and location-agnostic and can therefore be used independently of the existing charging infrastructure and load management. Since chargeSmart relies entirely on cloud interfaces, no additional hardware is required.

chargeSmart is compatible with almost all vehicles of almost all brands. It is controlled directly from the vehicle. With older models (released before 2020), it is possible that chargeSmart cannot be used.

The biggest savings can be achieved with an electricity tariff with dynamic elements (e.g. when part of the energy is purchased on the spot market). Tranched procurement also helps to realize savings more quickly. Further savings are possible through the performance tariff or network usage.

chargeSmart guarantees that your desired charge level is achieved with normal charging behavior. Fast charging processes are not affected. In combination with chargeHome, exciting information about vehicles and charging behavior can also be provided.

chargeSmart analyses your driving and charging behavior and predicts when you need your vehicle. Based on this, charging processes are postponed to periods of low electricity prices.

The high-voltage battery of an electric car lasts between 12 and 20 years, depending on use. A lifetime of 300,000 to 450,000 km with around 1000 to 1500 charging cycles is currently assumed. If the battery is used in a state of charge of between 20 and 80 percent, it has a positive effect on the lifespan.

Switzerland already has one of the world's densest charging networks for electric vehicles. autoSense offers over 98% coverage in Switzerland with over 15,000 charging points, and over 600,000 charging points across Europe.

In the short term, i.e. when purchased, electric cars are usually more expensive than combustion engines. In contrast, electric cars are cheaper in the long term. The reasons are lower energy and maintenance costs. Depending on the canton of residence, you also receive subsidies.

On average, a passenger car in Switzerland is driven less than 25 km per day. In Europe, 80% of vehicles are driven less than 100 km per day. In Switzerland, the most frequently sold electric vehicles have a range of 350-600 km. The Volkswagen Group uses the latest generation of electric platforms. The ID7 recently set a long-distance record: On a test tour in Switzerland, it had a range of 794 kilometers on one battery charge.

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Detailed charging statistics help you to efficiently analyze the use of your charging stations. chargeStation offers comprehensive evaluations of charged energy quantities and other information. This data helps you optimize your infrastructure and helps you to manage energy consumption and costs sustainably.

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Keep track of the status of your charging stations in real time. chargeStation shows you which charging points are currently online, which are busy or vacant and informs you of any faults.

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Tailor the charging rates for your user groups. You have the option to offer flexible tariffs and billing is transparent and automated via our platform.

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With chargeStation, you specifically define who has access to your charging stations. You can individually set access for company car drivers, employees or visitors. Our platform makes it possible to centrally manage and flexibly adjust authorizations.

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Both the maximum charging capacity of the station and the maximum charging capacity of the vehicle represent values under optimal conditions. In reality, these are rarely present. In general, it can be said that a charging station always provides as much power as the vehicle requests. This means that if the charging station can provide 180 kW, but the vehicle only requests 50 kW, only 50 kW will be supplied. For a charging process to use the maximum charging power specified for the vehicle, a number of factors are crucial:
1) The temperature of the battery and the environment: If the battery is too warm or too cold, the car communicates with the charging station that it cannot charge at full power.
2) The age of the battery: The battery can degrade in performance and capacity due to age.
3) The current state of charge of the battery - SOC level: For the last 50%, charging performance can decrease depending on the car. This is to protect the battery.
4) The general charging curve of the vehicle: Depending on the manufacturer or model, this curve varies to a greater or lesser extent.
5) Power supply at the charging station: If there are many charging stations in one place, they have to share the charging power from the grid. It may then not be possible to provide full power at all charging stations.
6) Total power available at the charging station In these cases, our customer support cannot help. However, we generally do not limit the charging power of the charging stations.

1) Check that the cable is correctly connected both to the charging station and especially to your vehicle. 2) When charging with the charging card, check that the charging card is also stored in the app. 3) When you charge with the app, check that you also have a sufficient Internet connection.4) Make sure that you have a valid means of payment stored in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have a valid means of payment that the charging station is in the ChargeOn network. These can be found in the app overview. 6) The station is currently experiencing a malfunction.

The vehicle should only be charged over 80% in exceptional cases, such as when traveling. This is to protect the battery.

Charges at AC stations (slow chargers) are preferred for normal daily use. DC stations (fast chargers) can be used for travel or to save time. In general, the faster the battery is charged, the more stress is exerted on it.

IMPORTANT! Do not use force when unplugging the cable, as this may damage the vehicle or charger. If you are unable to remove the charging cable from the car, please follow the steps below: 1) Make sure you have finished charging. See the answer to the question “How do I stop charging?” Try to disconnect the cable from the car. 2) If all of the above steps do not help, please contact the station operator. The contact details can be found directly at the charging station or in the app. 3) Press the emergency unlock on your vehicle. Depending on the car brand, this point may differ. Once you have started charging with the app, the “Support & Help” function will guide you through the solution process step by step. 4) You can find further information in your vehicle's user manual. If you have any further questions, please contact the manufacturer directly.

If you have started charging with the app, you will find the “Support & Help” button in the app. There, you will be guided to the solution yourself, step by step.

In every charging point, you will find the “Support & Help” button. This support guides you step by step to finding a solution so that you are guided to the right places at any time and thus receive help anytime and anywhere.

chargeFleet is the control center for fleet managers. With chargeFleet, you can keep an eye on your fleet at all times and manage both drivers and charging cards.

chargeHome is a tool that makes it possible to determine the energy privately charged with the company car, e.g. at home, and enables potential refunds from the employer.

With chargePublic, we provide your employees with a charging card and app that enables charging at public charging stations in Switzerland and Europe.

With chargeStation, we offer a comprehensive solution for managing charging stations in your company.

We recommend switching on notifications so that we can inform you of any faults or other news.

With the filter function, you can search for the right charging station (charging capacity, plug type and availability).

In the app, you can find your entire charging history under Receipts. You can download each receipt within 24 hours.

If you have started your charging process with the app, we will inform you in good time about possible fair use fees. You'll receive notifications 15 minutes before the start, at the start, and 30 and 60 minutes after the charges start. These notifications help you keep an eye on charges and, if necessary, take action to avoid additional costs.

1) You can end the charging process via app or via the charging card, depending on which way it was started. This means that you can't start charging with the card and stop it with the app. When using a charging card, the charging process is started by holding the card on the RFID symbol on the pillar and ended when the charging card is held back. 2) Alternatively, you can end the charging process via the vehicle, for example by locking and unlocking the charging port again, by stopping the charging process at the MMI or by manually terminating the charging process on the vehicle. The charging cable is automatically released on the vehicle. If necessary, you can check this in the vehicle manual.

1) First connect your vehicle to the charging station by plugging the charging cable into the vehicle. 2) If there is no charging cable at the station, first plug your own into the charging station and then into the car. With the map, you can find charging stations that are integrated into the chargeON network. 3) Open the app when you are at the charging station. Based on your location, the app will immediately display the charging stations in your area. 4) Find the charging station in the app. 5) Click on ‘Charge now’. If there are several charging stations, you can use the charging station ID to find the correct charging station. This charging station ID can be found on the charging station itself. 6) Then click on ‘Pay now’. 7) The charging process will begin.

1) First connect your vehicle to the charging station by plugging the charging cable into the vehicle. 2) If there is no charging cable at the station, plug your own first into the charging station and then into the car. 3) Authenticate yourself by holding your charging card to the marked RFID reader. 4) Charging begins.

There may be several reasons for this: 1) Your charging card is not stored in the app. Please note that the charging card is only activated when it is linked to an account in the app. 2) Next, check whether a valid credit card is stored in your profile. You can check this under ‘Payment method’ in your profile. 3) The station is private and can only be used by activated users or the station does not belong to the chargeON network. 4) In rare cases, the station may malfunction. You can find the hotline number of the respective station operator at the station and in the app.

No, currently only the chargeON charging card can be connected to the app.

These charging cards can easily continue to be used.

To do this, use the “Forgotten password” function on the app's home page.

VISA and Mastercard

Currently, only accounts with a Swiss telephone number (+41) can be created. We are working on making this possible for the entire DACH region as well as Italy and France soon.

To do this, download the app from your app store (iOS or Android). Create an account and then deposit your credit card. Now you're ready to charge.

We recommend that you use the app to charge. This allows you to use all features, such as in-app support, notifications and the display of charging point prices. These functions are not available when using the charging card.

The amount of CHF 50.00 is reserved on the card. This will be released again as soon as possible. It can take up to 30 days for the transactions to be finally processed and also processed by the credit card provider.

Payment is made directly via the credit card stored in the app (Visa/MasterCard)

Depending on the charging station provider, fair use fees may apply. We have no influence over the prices of external charging stations. You can find information on whether and from when fair use fees apply at a charging station in the app at the respective charging point under ‘Additional costs’. Fair use costs are also communicated via app push notifications.

What are the charging costs? The cost of the charges consists of three components, some of which are specified by the charging station operators. Depending on the station, these components can be combined in different ways. Starting fee: We charge a one-time fee to start a charging process. Consumption-based billing: The operator charges a price for the purchase of one kilowatt hour (kWh). Time-based billing: The operator makes time-based billing (per minute). There are no further costs until the connection to the charging station is disconnected.

The chargeON app is free: this means you don't need a subscription. Instead, you can download the app for free, store your credit card and purchase energy at the market prices quoted – or at preferential rates from our partners (including Migros, Fastned, Electra and AMAG). For example, you can charge your vehicle at Migrol for as little as CHF 0.39/kWh for slow chargers or CHF 0.49/kWh for fast chargers.

Roaming is not only available with mobile phone providers, but also when charging. Our roaming prices refer to charging stations provided by other operators outside our partner network.

Basically, you don't need a charging card if you already have the chargeOn app. However, we offer authentication via RFID charging card (e.g. if you often charge at charging stations that are in a parking garage with poor reception). If required, you are welcome to order them once free of charge via the app. As soon as you have received the card, you can save and load it in the chargeOn app.

The coverage of publicly accessible charging stations is 98% in Switzerland (15,000 charging points), and over 600,000 in Europe.

The maximum charging capacity varies depending on the vehicle brand and model. Higher quality models often support higher charging capacities. However, the actual charging capacity can also be influenced by factors such as the charge level of the battery and the ambient temperature.

Yes, the chargeON app and charging card can also be used abroad. You can charge your car at more than 600,000 stations throughout Europe (coverage approx. 90%).

If required, you can order your charging card free of charge once. As soon as you have received your card, you can store and load it in the chargeOn app.

You can order a new charging card. Before you can use your new card, however, it must be activated again. To prevent unauthorized use of the lost charging card, please contact our customer support to have the card blocked. If you have lost your employer's or a leasing company's charging card, sit down with the relevant company and then discuss the next steps.

In some cases, processing the payment transaction can take a little longer. Come back later. If you still don't receive a receipt, please contact our support team.

Yes, in the app, as soon as you have found a charging station that is right for you, you can open the detailed view of it with a click. In the menu that appears, select Navigation, which opens the route planning from your current location to the selected charging station.

For faults related to the charging station itself, please contact the support number of the respective station operator. You can usually find these on the charging station itself.

Send us an email to the following address in which you briefly describe your question or problem.

Mobility.autosense@swisscom.com

Whenever possible, give us as much information as possible about the problem you have encountered. Our support team will then get back to you as soon as possible.

No, your loads are settled directly by autoSense with your employer, so you don't need a private credit card for your loads.

1. Most charging stations or even vehicles have an integrated function which automatically stops the charging process when full charging capacity is reached.

2. In such a case, the app will show you that the charging process has been completed accordingly and you will receive the correct receipt for your transaction.

Yes, there are numerous stations in Europe available to you. If anything is unclear, it is best to clarify the situation with your vehicle manager.

1. There are different price systems for different charging stations. You can find the pricing details when you open a charging point on the map.

2. A basic distinction is made between these types of prices:

• Price per kWh
• Basic flat rate per transaction
• Surcharge due to charging time, e.g. CHF xx for every minute after charging time of one hour
• Basic rate per minute

1. If you have forgotten your username, which is usually your business email address, please contact us via mobility.autosense@swisscom.com with our support team.
2. If you have forgotten your password, you can click on the “Forgotten password” link on the login screen. You will then receive a link via email to set a new password.

A few indicators can be used to determine when the battery in your electric vehicle needs to be replaced. One sign is a significant reduction in range compared to when the battery was new. If you notice a sudden and significant drop in range, it may be a sign that the battery capacity has declined. If you're also experiencing frequent charging failures or the battery no longer holds a charge for a reasonable period of time, it might be time to consider a replacement. It is recommended that you visit an authorized EV service center for a professional assessment.

FleetPro detects vehicle problems early on and prevents unexpected failures through automatic maintenance reminders and diagnostic reports. Integration with the garage enables efficient outsourcing of this area.

The Poolcar module in fleetPro makes it easier to book and manage shared vehicles. A clear overview of journeys, drivers, projects and cost centers replaces conventional reservation methods. The mobile version enables flexible reservations via smartphones, tablets and iPads using a QR code.

Optionally, logbooks can be managed easily and automatically by the driver directly in the autoSense app and transmitted to the fleet manager if required.

Detailed reports in fleetPro provide companies with insights into efficiency, costs and trends. This data is essential for strategic planning and continuous improvement.

fleetPro optimizes fleet utilization with transparent usage, separation of routes, private and business trips as well as pool car module for booking and route delimitation, supports efficient investment management.

With fleetPro, fleet managers can track vehicle locations in real time, improve route planning, shorten response times, optimize resource utilization and support drivers with precise information in the event of customer complaints.

Safety should always come first when using an e-charger. Here are some important safety tips to keep in mind:

Check the charger and cable: Inspect the charger and cable carefully for signs of damage or wear before you plug your EV into a power outlet. If you notice frayed wires, exposed metal, or other abnormalities, do not use the charger and contact a specialist.

Use your own circuit: It is recommended that you use a separate circuit for your e-charger. That means you should avoid using extension cords or sharing the circuit with other high-performance devices. A separate circuit reduces the risk of overload and ensures safe charging.

Avoid charging in extreme weather conditions: Extreme temperatures, whether too hot or too cold, can have a negative effect on charging and may damage the battery. If possible, park your electric vehicle in a covered area or garage to protect it from extreme weather conditions.

Follow the correct charging protocols: Always follow the charging instructions provided by the charger manufacturer and the user manual for your electric vehicle. This includes securely plugging in the charger, ensuring a proper connection, and setting the appropriate charging parameters.

Be careful in wet or humid conditions: Charging an electric vehicle when wet or humid can jeopardize electrical safety. Make sure the charging station and surrounding area are dry before you plug in.

Compatibility between your electric vehicle battery and the charging system is essential for a smooth charging experience. To achieve this, follow these steps:

Refer to your electric vehicle's user manual: The user manual provides detailed information about the recommended charging specifications for your electric vehicle. It includes information about the charging voltage, amperage, and plug type that your electric vehicle supports. This information is critical to choosing a compatible charger.

Select the right charging station: When buying or using a charging station, make sure that it supports the charging specifications specified in your vehicle's user manual. Look for charging stations that are compatible with your vehicle's plug type and offer the charging speed you want.

Pay attention to industry standards: Look for chargers that comply with industry standards such as IEC 61851 or SAE J1772. These standards ensure compatibility and interoperability between e-vehicles and charging stations.

Contact the manufacturer or authorized resellers: If you have any doubts or lack of compatibility, contact the manufacturer or the authorized

In order to effectively maintain and maintain your electric vehicle's battery and charging system, you should follow a few best practices. First, it's important to follow the manufacturer's guidelines for charging and maintaining your electric vehicle's battery. This includes charging within the recommended voltage range and avoiding extreme temperature conditions as these can affect battery performance.

It is also important to regularly check and clean the charging port and cable connections. Remove any debris and dirt that could hinder charging. In addition, it is advisable not to overcharge or over-discharge your electric vehicle battery as this may reduce the overall life of the vehicle.

In addition, it is highly recommended to arrange regular maintenance appointments with authorized service centers. They can carry out diagnostic tests and ensure that your electric vehicle's battery and charging system are working optimally. These experts can also inform you about software updates and possible recalls for your e-vehicle model.

Finally, it is important to learn about the latest developments in EV technology and battery management. This allows you to adjust your maintenance routines as new information becomes available.

Although EV batteries are designed to last a long time, there are some signs that the battery needs to be replaced or serviced. These signs include:

Significant reduction in range: If you notice a sudden and significant decrease in the range of your EV, this could be a sign that the battery capacity has declined. This may require further investigation and potential maintenance.

Slow charging speed: If your EV is taking much longer to charge than usual, it could be an indication of a battery issue. It's important to rule out issues with the charging station or cable before you conclude that the battery needs to be repaired.

Inconsistent loading behavior: If you experience irregular charging patterns, such as sudden interruptions or frequent charging failures, this could be a sign of a battery issue. This can be confirmed by diagnostic tests.

Increased heat generation: If you notice excessive heat from the battery while charging or discharging, it could be an indication of a problem. Increased temperatures can have a negative impact on battery performance and lifespan.

If you observe any of these signs, it is advisable to consult a qualified technician or contact the vehicle manufacturer's customer service for further advice and assistance.

There are a few steps you can take when troubleshooting your EV's battery or charging system. First, check whether your electric vehicle is correctly connected to the charging station. Sometimes a loose connection can cause charging issues. If the connection is secure, check whether error messages or warning lights appear on the dashboard of your electric vehicle. These ads can provide valuable information about the issue.

Next, make sure that the charging station you're using is working properly. If possible, try using a different charging station to see if the problem persists. Also make sure that the charging cable is not damaged or frayed as this may interfere with charging.

If you're still having problems, you should consult your EV's user manual or contact the manufacturer's customer service. They have the necessary expertise and experience to guide you through all troubleshooting steps for your electric vehicle model.

Remember that it is always a good idea to consult a professional technician or an authorized service center if you are unsure about troubleshooting or if the problem persists.

Battery balancing is the process of balancing the charge level of individual cells in an EV battery pack. This is important because some cells can easily become unbalanced over time due to fluctuations in capacity or usage. If the cells are unbalanced, this can result in reduced overall battery performance and a shorter range.

Battery balancing redistributes charge between cells to ensure that all cells have the same level of charge. This can be done automatically through the vehicle's integrated battery management system or through special charging cycles that are designed to compensate for imbalances.

By balancing the battery regularly, you can maintain optimal performance and extend the overall life of the battery pack. It helps prevent some cells from being overcharged while others are undercharged, which can lead to premature aging and loss of capacity. Battery balancing also ensures that all cells are used efficiently, maximizing available energy and increasing the range of your electric vehicle.

Checking the health of your electric vehicle's battery is important to ensure optimal performance. Most e-vehicles are equipped with a battery management system that provides information about the health status of the battery (SOH). This information can usually be retrieved via the vehicle's on-board computer system or displayed on the dashboard.

In addition to monitoring built into the vehicle, there are also external diagnostic devices that can provide more detailed information about the status of the battery. These tools connect to the vehicle's OBD-II port and can give you insights into the battery's capacity and voltage, as well as potential issues.

If you notice a significant reduction in the range of your electric vehicle or suspect a problem with the battery, you should have it checked by a certified technician. The latter has access to specialized equipment and can carry out a more thorough diagnosis to assess the state of the battery.

When charging your electric vehicle, you should avoid a few common mistakes to ensure safe and efficient charging. First, don't use extension cables or adapters that aren't specifically designed to charge electric vehicles. This can result in overheating or electrical hazards. Second, you should avoid charging at extreme temperatures as this may affect the battery's performance. Don't charge your electric vehicle with a damaged or frayed charging cable as this could pose a safety risk. Finally, you should never attempt to modify or manipulate your EV's charging system, as this may void the warranty and impair safety. By avoiding these mistakes, you can ensure a smooth and trouble-free charging process.

To ensure that your electric vehicle battery is charged safely and efficiently, there are a few important things to consider. First, you should always use a charger that is recommended by the vehicle manufacturer. This ensures compatibility and prevents potential damage to the battery. It is also important to follow the manufacturer's guidelines for charging voltage and charging current.

When charging, make sure that the charging cable is in good condition and properly connected to the vehicle and charging station. Avoid using extension cords or adapters that are not specifically designed to charge electric vehicles. It is also advisable to charge the vehicle in a well-ventilated area away from flammable materials.

To optimize efficiency, try charging your electric vehicle when electricity rates are lower, such as during off-peak hours. This can help reduce your charging costs. And finally, you should avoid charging your battery to maximum capacity on a regular basis, as this can put unnecessary strain on the battery. It is generally recommended to charge the battery to around 80% for daily use and reserve a full charge for longer trips.

By following these guidelines, you can ensure that your electric vehicle battery is charged safely and efficiently, extending its life and maximizing its range.

To optimize your vehicle's charging speed and efficiency, there are a few strategies you can use. First, make sure you're using a compatible charging station that matches the charging capabilities of your electric vehicle. Opt for a heavy-duty charger when you need faster charging times. Second, keep your charging plugs clean and free from dirt to ensure a good connection. This helps to maximize charging efficiency. Also avoid charging your electric vehicle up to 100% unless necessary. A charge level of around 80-90% can shorten charging times and extend battery life. Finally, minimizing the use of auxiliary systems such as air conditioning or heating during charging can also improve overall charging speed and efficiency.

There are a few things you can do to maintain the health of your EV battery during long-term storage. First, make sure the battery is charged to around 50-70% of its capacity. This helps to avoid over-discharge or overcharging during storage. Second, you should store your electric vehicle in a cool and dry environment, ideally at 20-25 degrees Celsius. Extreme temperatures, whether hot or cold, can have a negative impact on battery performance and life. And finally, if possible, disconnect any additional devices or systems that could drain the battery over time. By following these guidelines, you can help maintain the health of your EV battery during periods of not use.

To reduce energy consumption when charging your electric vehicle, you can follow a few simple tips. First, try charging your vehicle during off-peak hours when electricity prices are generally lower. This allows you to save money and reduce demand in the power grid. Second, you should only use high-capacity charging stations when you need fast charging. Higher performance levels can result in higher energy consumption. Opt for power levels when you have enough time to charge. And finally, unplug the charger as soon as your electric car is fully charged to avoid unnecessary energy consumption.

Regenerative braking is a function in electric vehicles that recovers energy when decelerating or braking. When you press the brakes, the electric motor reverses its function and acts as a generator that converts the kinetic energy of the moving vehicle into electrical energy. This energy is then stored in the battery for later use. Regenerative braking helps extend the life of your electric vehicle's battery by reducing reliance on traditional friction brakes, resulting in less wear on brake pads and rotors. By using regenerative braking effectively, you can increase the energy efficiency and overall range of your electric vehicle.

Using a portable charger is relatively easy. Here's a step-by-step guide:

1. Select a suitable power outlet: Find a standard household power outlet near your vehicle. Make sure that it is in good condition and can meet the power requirements of the charger.
2. Plug the charger into the power outlet: Plug the portable charger's power cord into the power outlet. Make sure it's plugged in securely.
3. Connect the charger to your e-vehicle: Depending on the e-vehicle model, you may need an adapter or a special plug. Connect the charger cable to your vehicle's charging port.
4. Start charging: As soon as the charger is plugged in, it should automatically start charging your vehicle. Some portable chargers may require you to press a button to start charging.
5. Monitor charging: Watch the LED indicators or the charger display to track charging. They usually show the charging status and when charging is complete.
6. Unplug the charger and store it: Once your electric vehicle is fully charged, safely unplug the charger from your vehicle and the power outlet. Store the charger in a safe and dry place for later use.

Always refer to the manufacturer's instructions for specific guidelines

Portable chargers offer multiple benefits for electric vehicle owners. First, they offer convenience and flexibility, as you can charge your vehicle anywhere, whether at home, at work, or on the go. This means that you are not exclusively dependent on public charging stations. Second, portable chargers are compact and lightweight, making them easy to take with you in the car or in your pocket. They are also easy to use and often have a plug and play feature. And finally, portable chargers can be a cost-effective option as they eliminate the need for expensive installations or changes to your electrical system.

A portable charger, also known as a mobile charger or EVSE (Electric Vehicle Service Equipment), is a compact device that allows you to charge your electric vehicle from a normal power outlet. It offers convenience and flexibility for charging on the go.

There are mainly two types of home charging stations for e-vehicles:

Level 1 charging stations: Level 1 charging stations use a standard 120 volt power outlet to charge your vehicle. They're the easiest and cheapest option, but they also offer the slowest charging speed. Level 1 charging stations typically offer an additional range of around 4-5 miles per charging hour.

Level 2 charging stations: Level 2 charging stations require a 240 volt outlet and offer higher charging speeds compared to level 1. They're the most common choice for home charging, offering a range of around 20-30 miles per hour of charging. Level 2 charging stations are more expensive than Level 1 charging stations, but are better suited for daily charging needs.

Choosing the right charging station for your electric vehicle depends on several factors, including:

Charging speed: Take into account the charging speed you need, depending on your driving habits and daily mileage. If you have a long daily commute or travel long distances frequently, a level 2 charging station would be more suitable.

compatibility: Make sure that the charging station you choose is compatible with your vehicle's charging port. Different e-vehicle models have different plug types, such as J1772 or Tesla's own plug.

Power capacity: Check your home's power capacity to see if it can support a level 2 charging station. If your power panel has limited capacity, consider upgrading or choosing a level 1 charger.

Features and connectivity: Some charging stations offer additional features such as Wi-Fi connectivity, smartphone apps for remote monitoring, and charging planning. Consider these features based on your preferences and comfort level.

costs: Consider charging station costs, installation costs, and any additional electrical upgrades required.

It is advisable to consult an electrician or do thorough research to choose the most suitable charging station for your needs.

A home charging station, also known as a home EV charger or wallbox, is a device that allows you to conveniently charge your electric vehicle at home. It is usually installed in your garage or at an outdoor location near your home.

Installing a home charging station for your electric vehicle (EV) is a straightforward process that can be done by a professional electrician. The general steps are described below:

Check your electrical capacity: Before you install a charging station at home, make sure that your electrical system can handle the additional load. Consult an electrician to determine if an upgrade is necessary.

Select a location: Choose a convenient location for your charging station, preferably near your parking lot. Consider factors such as accessibility, proximity to your electrical box, and protection from the elements.

Buy the charging station: Find and buy a charging station that is compatible with your electric vehicle and meets your requirements. There are several options available, including level 1 and level 2 chargers.

Prepare the electrical wiring: The electrician will route the required cables from your electrical panel to the charging station. This may require pipes to be laid through walls or underground.

Installing and connecting the charging station: As soon as the cabling is in place, the electrician mounts the charging station on a wall or a base and connects it to the power supply. Follow the manufacturer's instructions for proper installation.

Test and activate: After the installation is complete, the electrician performs tests to ensure that the charging station is working properly. He will also guide you on how to activate and use the charging station.

Remember that it is essential that you hire a licensed electrician to install it to ensure safety and compliance with local electrical codes.

Using a public charging station for your electric vehicle is relatively easy. Follow these steps:

1. Find a charging station: Use a charging station network app, a third-party app, or online maps to find public charging stations nearby. Pay attention to the station's availability, plug type, and charging speed.
2. Park correctly: Park your electric car at a designated charging location and make sure that it is correctly oriented towards the charging station.
3. Connect the cable: Remove the charging cable from the station and connect it to your vehicle's charging port. Make sure your connection is secure.
4. Start the session: If necessary, activate the charging session via the charging station app, an RFID card or another method specified by the network.
5. Monitor the session: Keep an eye on the progress of charging your e-vehicle via the station display or the network app. Make sure the charging process is as expected.
6. End the session: Stop charging as soon as your electric vehicle is sufficiently charged or when you are ready to leave the station. Unplug the cable from your vehicle and return it to the station properly stowed away.

Using a charging station network offers owners of electric vehicles several benefits:

• Convenient access: Charging station networks offer a wide coverage of charging stations, making it easier to find a charging point when needed.
• Centralized management: The networks enable electric vehicle owners to manage their charging processes, monitor charging, and receive notifications via a single platform or app.
• Integration of payments: Charging station networks often offer seamless payment options, eliminating the need for multiple payment methods or physical cards.
• Increased reliability: Networks generally monitor and maintain their charging stations, ensuring higher reliability and uptime.
• Additional services: Some charging station networks offer additional services, such as reservation systems, loyalty programs, or integration of navigation apps.

A charging station network is a collection of charging stations that are connected to a central management system. These networks provide owners of electric vehicles with convenient access to the charging infrastructure. They enable e-drivers to find, monitor and pay for charging stations via a single platform.

To sign up for a charging station network, follow the general steps below:

1. Research available networks: Look for charging station networks in your area. Check network coverage, pricing, and reliability.
2. Select a network: Select the network that best suits your needs and preferences. Consider factors such as the number of charging stations, their locations, and network usability.
3. Create an account: Visit the network's website or download the mobile app. Sign in with your personal details, including your contact details and payment information.
4. Add payment methods: Link your preferred payment method to your account to make it easier to pay for paid services.
5. Verify your account: Some networks may require additional verification steps, such as email confirmation or identity verification.
6. Start using the network: As soon as your account is set up, you can start using the charging station network. Use the network app or website to find nearby charging stations, start and stop charging, and monitor your charging history.

The ideal temperature range for charging your electric vehicle is usually between 10°C (50°F) and 30°C (86°F). Charging within this range helps to maintain optimal battery performance and extend its lifespan. Extreme temperatures, whether hot or cold, can have a negative impact on battery performance and overall condition. If you live in an area with extreme temperatures, you should charge your electric vehicle at milder times of day or, if available, use air-conditioned charging stations.

To extend the life of your EV battery, there are a few important rules to follow. First, you should avoid fully charging or discharging the battery regularly. Instead, try keeping the battery charge level between 20% and 80%. Also avoid exposing your electric car to extreme temperatures, both in heat and cold, as this can have a negative impact on battery performance. Regular maintenance of your electric car and software updates can also help optimize battery life. And finally, avoid fast charging whenever possible and opt for slow, controlled charging processes.

To determine a fair price for charging your electric vehicle, you need to consider a few factors. First, you should check the cost per kilowatt hour (kWh) of electricity in your area. You can usually find this information on your electricity provider's website or by contacting them directly. You should also factor in any additional fees or membership costs associated with using a specific charging network or charging station. Finally, you should also consider the convenience and accessibility of the charging station in relation to your charging needs. By considering these factors, you can make an informed decision about fair prices for charging your electric vehicle.

As part of its services, autoSense may transfer data to countries that may not have the same data protection laws as Switzerland or the EU. In such cases, autoSense ensures the protection of data through appropriate measures, such as contracts in accordance with the European Commission's standard contractual clauses

Data can be passed on to third parties as part of legal obligations, to service providers within and outside autoSense, debt collection service providers and to combat misuse.

The processing of data serves various purposes, including order and contract processing, credit checks, customer support, marketing, development of products and services, and compliance with legal requirements.

autoSense collects various types of data, including master data (such as contact and identification data), contract data, vehicle data (including GPS location and driving behavior), usage data (such as user account information and interaction data), connection data, and financial data.

autoSense attaches great importance to data protection and treats all personal data responsibly and in accordance with the law. This includes compliance with Swiss data protection and telecommunications law and the EU GDPR, when applicable.