E-fleet solutions

1) You can end the charging process via app or via the charging card, depending on which way it was started. This means that you can't start charging with the card and stop it with the app. When using a charging card, the charging process is started by holding the card on the RFID symbol on the pillar and ended when the charging card is held back. 2) Alternatively, you can end the charging process via the vehicle, for example by locking and unlocking the charging port again, by stopping the charging process at the MMI or by manually terminating the charging process on the vehicle. The charging cable is automatically released on the vehicle. If necessary, you can check this in the vehicle manual.

If you have started charging with the app, you will find the “Support & Help” button in the app. There, you will be guided to the solution yourself, step by step.

Both the maximum charging capacity of the station and the maximum charging capacity of the vehicle represent values under optimal conditions. In reality, these are rarely present. In general, it can be said that a charging station always provides as much power as the vehicle requests. This means that if the charging station can provide 180 kW, but the vehicle only requests 50 kW, only 50 kW will be supplied. For a charging process to use the maximum charging power specified for the vehicle, a number of factors are crucial:
1) The temperature of the battery and the environment: If the battery is too warm or too cold, the car communicates with the charging station that it cannot charge at full power.
2) The age of the battery: The battery can degrade in performance and capacity due to age.
3) The current state of charge of the battery - SOC level: For the last 50%, charging performance can decrease depending on the car. This is to protect the battery.
4) The general charging curve of the vehicle: Depending on the manufacturer or model, this curve varies to a greater or lesser extent.
5) Power supply at the charging station: If there are many charging stations in one place, they have to share the charging power from the grid. It may then not be possible to provide full power at all charging stations.
6) Total power available at the charging station In these cases, our customer support cannot help. However, we generally do not limit the charging power of the charging stations.

1) Check that the cable is correctly connected both to the charging station and especially to your vehicle. 2) When charging with the charging card, check that the charging card is also stored in the app. 3) When you charge with the app, check that you also have a sufficient Internet connection.4) Make sure that you have a valid means of payment stored in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have stored a valid means of payment in the app. 5) Make sure that you have a valid means of payment that the charging station is in the ChargeOn network. These can be found in the app overview. 6) The station is currently experiencing a malfunction.

The vehicle should only be charged over 80% in exceptional cases, such as when traveling. This is to protect the battery.

Charges at AC stations (slow chargers) are preferred for normal daily use. DC stations (fast chargers) can be used for travel or to save time. In general, the faster the battery is charged, the more stress is exerted on it.